ISPT Australia
A retail leasing platform that cut leasing cycle time by 60% and saved $1.2M in annual rental income.
PROBLEM
ISPT manages 80 shopping centres across Australia. Leasing teams were stuck across fragmented systems, stretching leasing cycles to ~20 weeks and putting millions in rental income at risk.
Solution
A floor-plan-first leasing platform that unified seven disconnected systems into a single workflow. Designed around how leasing executives make spatial decisions, not how data is stored.
Impact
Close-to-lease reduced from ~20 to ~16 weeks through a unified, floor-plan-first workflow.
~$1.2M in annual rental income safeguarded by reducing vacancy delays.
Pre-lease analysis reduced from days to hours with centralised data and visual planning.
Rolled out across 75 shopping centres as a core operational tool.
Full process, trade-offs, and artefacts explored in detail
ROLE
Product Designer
Discovery, product direction, and delivery.
TIMEFRAME
2-weeks discovery
4 sprints delivery
TEAM
Product Owner
Solution Architect
Data Engineer
2 x Full-Stack Engineers
PowerBI Developer
12 Leasing Executives
Floor-plan tenancy visualisation
A single interactive view of each centre, giving leasing executives instant spatial context.
Credible tenant category suggestions generated in minutes instead of days.
Under-represented retail categories surfaced at centre level.
Portfolio reporting giving leadership a consolidated view.
